I work in cabinets, I do Customer Service for the most part. I was working in one site and did this one lady's house, she was nice, but picky. I ordered 3 new doors for her and she seemed to be happy with the job I had done.
A month later I find out she has blamed me for ruining her cabinets, and the builder reps are backing her up by accusing me specifically in writing to my bosses.
I found this out at the company Christmas party, luckily I was sitting with my current site manager, my old site manager, (the site the complaint came from) my regional manager, plus the touch-up specialist who went to 'fix' my 'mistakes'. (he was also my trainer) Also there was the area director who recieved the complaint via fax.
We sat and talked about it because I was shocked that they accused me of ruining the cabinets. They accused me of using a product called "Goof-Off", which is something our company does not supply us with. (We use acetone) However the site reps DO use Goof-Off, plus the touch-up specialist who went to 'fix' her cabinets saw a few bottles of Goof-Off in her cabinets.
What pisses me off is that I busted my butt on that site. I bailed their Customer Service guys out of so many messes. For them to accuse me of this crap, when I am safely out of the picture, really pisses me off.
The good news is that my bosses all believe me, and are now going to back charge the builder for the services of the touch-up specialist, which is not cheap.
Since the site supervisor is a complete jerk, and has constantly yelled at all employees of my company, I wish I could be the fly-on-the-wall when he gets that bill.
Just had to get that off my chest. Continue on with your lives...
Qikdraw
A month later I find out she has blamed me for ruining her cabinets, and the builder reps are backing her up by accusing me specifically in writing to my bosses.
I found this out at the company Christmas party, luckily I was sitting with my current site manager, my old site manager, (the site the complaint came from) my regional manager, plus the touch-up specialist who went to 'fix' my 'mistakes'. (he was also my trainer) Also there was the area director who recieved the complaint via fax.
We sat and talked about it because I was shocked that they accused me of ruining the cabinets. They accused me of using a product called "Goof-Off", which is something our company does not supply us with. (We use acetone) However the site reps DO use Goof-Off, plus the touch-up specialist who went to 'fix' her cabinets saw a few bottles of Goof-Off in her cabinets.
What pisses me off is that I busted my butt on that site. I bailed their Customer Service guys out of so many messes. For them to accuse me of this crap, when I am safely out of the picture, really pisses me off.
The good news is that my bosses all believe me, and are now going to back charge the builder for the services of the touch-up specialist, which is not cheap.

Since the site supervisor is a complete jerk, and has constantly yelled at all employees of my company, I wish I could be the fly-on-the-wall when he gets that bill.

Just had to get that off my chest. Continue on with your lives...

Qikdraw
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