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Backstabbed!

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  • Backstabbed!

    I work in cabinets, I do Customer Service for the most part. I was working in one site and did this one lady's house, she was nice, but picky. I ordered 3 new doors for her and she seemed to be happy with the job I had done.

    A month later I find out she has blamed me for ruining her cabinets, and the builder reps are backing her up by accusing me specifically in writing to my bosses.

    I found this out at the company Christmas party, luckily I was sitting with my current site manager, my old site manager, (the site the complaint came from) my regional manager, plus the touch-up specialist who went to 'fix' my 'mistakes'. (he was also my trainer) Also there was the area director who recieved the complaint via fax.

    We sat and talked about it because I was shocked that they accused me of ruining the cabinets. They accused me of using a product called "Goof-Off", which is something our company does not supply us with. (We use acetone) However the site reps DO use Goof-Off, plus the touch-up specialist who went to 'fix' her cabinets saw a few bottles of Goof-Off in her cabinets.

    What pisses me off is that I busted my butt on that site. I bailed their Customer Service guys out of so many messes. For them to accuse me of this crap, when I am safely out of the picture, really pisses me off.

    The good news is that my bosses all believe me, and are now going to back charge the builder for the services of the touch-up specialist, which is not cheap.

    Since the site supervisor is a complete jerk, and has constantly yelled at all employees of my company, I wish I could be the fly-on-the-wall when he gets that bill.

    Just had to get that off my chest. Continue on with your lives...

    Qikdraw

  • #2
    I work in cabinets, I do Customer Service for the most part. I was working in one site and did this one lady's house, she was nice, but picky. I ordered 3 new doors for her and she seemed to be happy with the job I had done.

    A month later I find out she has blamed me for ruining her cabinets, and the builder reps are backing her up by accusing me specifically in writing to my bosses.

    I found this out at the company Christmas party, luckily I was sitting with my current site manager, my old site manager, (the site the complaint came from) my regional manager, plus the touch-up specialist who went to 'fix' my 'mistakes'. (he was also my trainer) Also there was the area director who recieved the complaint via fax.

    We sat and talked about it because I was shocked that they accused me of ruining the cabinets. They accused me of using a product called "Goof-Off", which is something our company does not supply us with. (We use acetone) However the site reps DO use Goof-Off, plus the touch-up specialist who went to 'fix' her cabinets saw a few bottles of Goof-Off in her cabinets.

    What pisses me off is that I busted my butt on that site. I bailed their Customer Service guys out of so many messes. For them to accuse me of this crap, when I am safely out of the picture, really pisses me off.

    The good news is that my bosses all believe me, and are now going to back charge the builder for the services of the touch-up specialist, which is not cheap.

    Since the site supervisor is a complete jerk, and has constantly yelled at all employees of my company, I wish I could be the fly-on-the-wall when he gets that bill.

    Just had to get that off my chest. Continue on with your lives...

    Qikdraw

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    • #3
      Feels good to vent doesn't it?

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      • #4
        quote:
        Originally posted by Qikdraw:
        The good news is that my bosses all believe me, and are now going to back charge the builder for the services of the touch-up specialist, which is not cheap.

        Since the site supervisor is a complete jerk, and has constantly yelled at all employees of my company, I wish I could be the fly-on-the-wall when he gets that bill.


        I'd love to see that scene too.

        Stuart

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        • #5
          Qikdraw, seems you've been a victim of some of the blameless where nothing is there fault.

          People can be spineless at times and I too would like to be there to see the site supervisor get his comuppence.

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          • #6
            From what I have heard, this guy is going to have formal complaints against him made by our company president. This guy has done everything he can to make our lives miserable, even though we bust our balls trying to do our job.

            I'm just happy to have that all straightened out at our companies end.

            Qikdraw

            Comment


            • #7
              Qikdraw,

              Cheers to you for standing up to false accusations. Goof Off is primarily used as a dried latex paint remover and does contain some nasty solvents that can damage a finish. It is good that you don't give in to bullies who blame others for their mistakes. It's too bad that the lady for whom you 'busted your butt' didn't stand up for you. I hope you don't have to go through this kind of aggravation again!

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              • #8
                Qikdraw, just out of curiosity, why were you sitting with the 'big wigs' during the Christmas party? I understand your predicament you were in at the time, but why did you choose to sit by the Project Manager that has caused all of this commotion, instead of other co-workers?

                I have attended many Christmas parties in the past, and the upper echelon had a tendancy of 'letting their hair down', but I just chatted with them and sat with other co-workers.

                I was just curious. I hope everything works out for the better. Take care and let us know how things turned out.

                BTW, what did you get for your Project Manager ?

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                • #9
                  quote:
                  Originally posted by nudeM:
                  Qikdraw, just out of curiosity, why were you sitting with the 'big wigs' during the Christmas party?


                  Well it worked like this. I work on a site with my current manager, its just he and I, we met up at the place. My old site manager, who I really like, we met up with there as well. We just sort of followed him inside and he headed to the table with the regional manager, who he had to talk to. The touch up guy I saw in the food line and went up to him and chatted with him for a bit, I hadn't seen him in a few months so it was good to see him. The project manager I met in the food line and she just kind of followed me to my table. Thats how I got to sit with the 'big wigs'.

                  quote:
                  I understand your predicament you were in at the time, but why did you choose to sit by the Project Manager that has caused all of this commotion, instead of other co-workers?


                  Well this project manager is not the one that caused me any problems. Its the builder reps at a job site, and their boss, which has caused me problems. A totally different company.

                  Plus, as I explained, sittign with teh 'big wigs' just sort of happened. Besides the only real big wigs were the regional manager and the project manager, both of whom are really cool people.

                  quote:
                  I have attended many Christmas parties in the past, and the upper echelon had a tendancy of 'letting their hair down', but I just chatted with them and sat with other co-workers.


                  Well in my job I pretty much change job sites every few months. The last site I was at the workers didn't come because it was a 2.5 hour drive from where that job site is. I knew very few people other than the people I sat with.

                  It just kind of happened the way it happened.

                  *shrugs*

                  Qikdraw

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                  • #10
                    Thanks for answering my curiosities. Now I see where you are coming from. I didn't know you changed job sites on a regular basis. Oh well, take care and enjoy the holidays.

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                    • #11
                      wow - the company christmas party is not the place for them to have that conversation. shows you what kind a guys they are! i think your work in the past sould speak for itself. the customer is not always right! sounds like she wanted a discount anyway!

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                      • #12
                        quote:
                        Originally posted by nudeM:
                        Qikdraw, just out of curiosity, why were you sitting with the 'big wigs' during the Christmas party? I understand your predicament you were in at the time, but why did you choose to sit by the Project Manager that has caused all of this commotion, instead of other co-workers?

                        I have attended many Christmas parties in the past, and the upper echelon had a tendancy of 'letting their hair down', but I just chatted with them and sat with other co-workers.

                        I was just curious. I hope everything works out for the better. Take care and let us know how things turned out.

                        BTW, what did you get for your Project Manager ?



                        Yes, I have noticed that at company Christmas parties the big wheels do tend to go a bit crazy...but let one of the little guys do so and it's remembered.

                        Comment


                        • #13
                          I get it where I work. My foreman or the site supervisor will tell me to do something a certain way and if the Big Boss doesn't like it. I get screamed at and my foreman or supervisor won't speak up for me. Its always about stupid things but Big Boss loves to scream. They say that he is bipolar whatever that is.
                          We just had our Christmas party and I sat with some amigos that I work with.

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